Technical Questions
This error can occur if your software's database is out of date.To resolve this issue, please close all Client software and download the latest database update from our software support page. Install ...
Updated: Monday, January 04, 2010
To resolve this problem, please verify the following:You have a "License.bdg" file in your "BDGFiles" sub-folder, which can be found in the main SHLan folder on your server portion of the software; an...
Updated: Monday, January 04, 2010
Could not find file ':\Shiphaz32\SHIPMENT\CityCodes.mdb'....
Updated: Monday, January 04, 2010
After installing the 2009 Client version of ShipHazmat LAN, you experience the following problem: Nothing happens when you type in a UN number or proper shipping name....
Updated: Wednesday, January 07, 2009
After selecting a proper shipping name, you proceed to select a packaging type but receive the following error:
Error Trap: [number] Cannot delete from specified table....
Updated: Wednesday, February 20, 2008
When attempting to create an additional overpack, the Overpack button is disabled and a new overpack cannot be created....
Updated: Friday, January 18, 2008
You receive the following error when opening a Microsoft Office XP application on a Windows 2000 platform: "The procedure point TF_GetGlobalCompartment could not be located in the dynamic link library...
Updated: Thursday, February 07, 2008
This issue has been addressed for both ShipHazmat Full/Partial and LAN versions for transporting dangerous goods by air. You must download and install version 16.6.1 or higher for this issue to be res...
Updated: Friday, November 16, 2007
This is error may be encountered by an InstallShield setup.exe if the file specified in the error is not located on the source media. It could also indicate a problem with the source media (such as a ...
Updated: Monday, January 07, 2008
ODBC stands for Open DataBase Connectivity and refers to the connection between the software application and database. It is difficult to pin-point where this type of error can occur, so the simplest ...
Updated: Wednesday, February 15, 2006
Some machines have problems with registering the Crystal Report software upon loading. The Bureau of Dangerous Goods, Ltd. has a work-around for this when such a problem occurs.
Either contact suppor...
Updated: Monday, February 13, 2006
This issue can occur if you do not have Read permissions to the applicable Access registry keys, or if the file 'Msrd3x40.dll' has not be correctly registered. Please see Microsoft's web page for reso...
Updated: Wednesday, March 22, 2006
This error may occur if your database files are structurely out-dated or corrupted.To correct this error, close and restart the ShipHazmat program. Then, click on the Tools menu and select "ShipHazmat...
Updated: Thursday, December 20, 2007
While attempting to update the database(s) using the ShipHazmat Utilities, you receive the following message (or something similar):
Run-time Error 3044: C:\Shipment\SHP_TEMP.BDG is not a valid path....
Updated: Tuesday, January 08, 2008
On the Windows® Task bar, click the Start button and select "Run...". In the prompt, type "regsvr32 todg8.ocx" and click "OK". Now try running the software again....
Updated: Monday, March 06, 2006
This error may occur when installing ShipHazmat 2008 LAN Server on a server machine. If you encounter this error during or after installation has been completed, you can ignore this error and continue...
Updated: Thursday, January 03, 2008
In order to expedite your installation without delay, please map the location where you want to install the server files as the Z: drive. When you are finished, you can disconnect the Z drive. Another...
Updated: Tuesday, January 02, 2007
This error is normally seen after an application is already installed. When you run the program using the shortcut created by the installation, Windows Installer first checks to ensure all the files d...
Updated: Friday, December 28, 2007
The installer for ShipHazmat® is MSI based and requires Windows Installer Version 3.0 or higher to be installed on the target system. Windows Installer 3.0 itself requires Windows 2000 SP3 or later in...
Updated: Tuesday, January 02, 2007
This happens because software used by the program needs to write to the Windows® System folder. Generally, the user running the software is a restricted user who does not have the privileges to write ...
Updated: Thursday, January 04, 2007
This error is most likely caused by using a non-English version of Windows® XP. The file in question "xpsp2res.dll" contains localized resources for Windows® XP, Service Pack 2. Windows Installer is a...
Updated: Thursday, February 01, 2007
While attempting to install ShipHazmat Air 2008, you may receive this error message. If so, click on the Ignore button to continue and complete installation. When installation is completed, verify tha...
Updated: Thursday, January 03, 2008
